Client Retention vs. Client Acquisition

Most practices spend their time and resources trying to get new clients. Anytime I talk to a practice owner or manager, it’s all about getting new clients…. How to get better online reviews. How to get more client referrals. Where to spend advertising dollars. But I want to ask you- what are you doing to retain your current clients? After you get them, then what? Are you monitoring your churn rate?

Building a business requires planning and cultivation but only when you achieve a low churn rate (meaning the highest client loyalty) will you achieve ultimate success.




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vet2petapps
11th of November 2017 04:54 AM
vet2petapps
9th of November 2017 07:15 AM
Come visit us at booth 901 at New York Vet!
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vet2petapps
3rd of November 2017 06:01 AM
We are BACK! Join us for Start UP Stories this Friday when we meet Dr. Jason Nicholas, founder of Preventive Vet. He is a new friend of mine and we will hear how his ER career inspired his idea to help prevent disease and illness in pets.
Event https://www.facebook.com/events/752714428245269/
Start UP Stories ft. Dr. Jason Nicholas
We are BACK! Join us for Start UP Stories this Friday when we meet Dr. @[807975532:2048:Jason Nicholas], founder of @[16...
3rd of November 2017 12:00 PM