Client Retention vs. Client Acquisition

Most practices spend their time and resources trying to get new clients. Anytime I talk to a practice owner or manager, it’s all about getting new clients…. How to get better online reviews. How to get more client referrals. Where to spend advertising dollars. But I want to ask you- what are you doing to retain your current clients? After you get them, then what? Are you monitoring your churn rate?

Building a business requires planning and cultivation but only when you achieve a low churn rate (meaning the highest client loyalty) will you achieve ultimate success.




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vet2petapps
22nd of July 2017 04:23 PM
Oh wow!!
vet2petapps
22nd of July 2017 01:20 PM
OMG! Check out this vintage video from 1997! VCA Southeast Portland Animal Hospital. This was when Frontline hit the market for all you young folk out there!
vet2petapps
22nd of July 2017 09:24 AM
There is still time to register for Wednesday's webinar!
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