Client Retention vs. Client Acquisition

Most practices spend their time and resources trying to get new clients. Anytime I talk to a practice owner or manager, it’s all about getting new clients…. How to get better online reviews. How to get more client referrals. Where to spend advertising dollars. But I want to ask you- what are you doing to retain your current clients? After you get them, then what? Are you monitoring your churn rate?

Building a business requires planning and cultivation but only when you achieve a low churn rate (meaning the highest client loyalty) will you achieve ultimate success.




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vet2petapps
26th of May 2017 09:20 AM
Welcome to our first episode of Start Up Stories with our special guest Dr. Dani McVety with Lap of Love Veterinary Hospice!
Dear viewers...feel free to fast forward past the first 5 minutes! It was our first time with FB LIVE and we had a few struggles! Thank you for watching! #firsts
vet2petapps
26th of May 2017 09:02 AM
vet2petapps
25th of May 2017 04:58 PM
Join us for our brand new FB Live show called "Start-Up Stories". Each week we will interview an entrepreneur and founder helping to make our profession better! Our first guest is a trifecta...DVM, girl and founder: Dr. Dani McVety with Lap of Love Veterinary Hospice, Inc. We will be broadcasting tomorrow morning around 9:15am MST so be sure to join us!
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