Category: Loyalty

You Need a Mobile App for your Veterinary Hospital but Not for the Reasons You Think

by Dr. Stacee Santi, CEO/Founder Vet2Pet As of March of 2017, 77% of Americans now have a smartphone and it became more likely to die from taking a selfie than being attacked by a shark. Getting an app for your hospital is all the buzz but probably not for the reasons you think. Not all […]




Is it rewarding to have a reward program?

by Stacee Santi, DVM, CEO/Founder Vet2Pet “The cost of veterinary care is at an all-time high resulting in decreased visits and loss of ancillary income to the veterinary practice.” The average consumer belongs to 23 to 29 loyalty programs but only uses 3 to 4. Do loyalty programs work? What’s so special about the successful […]




Vet2Pet and Colorado State University Release Pet Owner’s Perceptions and Use of Veterinary Mobile Applications Study.

Durango, CO, February 27, 2017 – Vet2Pet partnered with a Colorado State University professor, Dr. Lori Kogan, to survey pet owners on their views and experiences with using a mobile app for veterinary contact and services. Mobile apps – it seems like they are everywhere, and can do nearly everything. Mobile apps are software applications […]




Pet Owner’s Perceptions and Use of Veterinary Mobile Applications Survey

by Dr. Lori Kogan & Dr. Stacee Santi Vet2Pet partnered with a Colorado State University professor, Dr. Lori Kogan, to survey pet owners on their views and experiences with using a mobile app for veterinary contact and services. The anonymous survey was distributed through Amazon Mechanical Turk, a crowdsourcing online labor market that coordinates the […]




Client Retention Strategy #1: Keep it Personal

I don’t know too many people who don’t like being made to feel special. The fact is that it’s easy for clients to leave your practice if they don’t think anyone will notice. We have a very simple, low effort trick to help you make clients feel special after every visit.




Client Retention vs. Client Acquisition

Most practices spend their time and resources trying to get new clients. Anytime I talk to a practice owner or manager, it’s all about getting new clients…. How to get better online reviews. How to get more client referrals. Where to spend advertising dollars. But I want to ask you- what are you doing to […]




Everything I Learned About Loyalty Programs, I Learned From My Dog

I have a dog named Nacho.  Per his Royal Canin DNA test, he is a multigenerational mix of Newfie and Border Collie.  He showed up at my house in the winter of 2010.  We live in the country and he followed my car up the driveway one day.  He was emaciated and had burnt singed […]




Being Unique in the Crowd

by Stacee Santi, DVM I spend a lot of time trying to fit in.  I want to be noticed but only a little bit.  My best friend Kristin doesn’t share this problem.  When she walks in the room, everyone notices.  She is the funny one, the cute one, the bubbly one, the one everyone enjoys […]




We are those people

by Hadley Larsen About two weeks ago my coworker Karyn and I were in the office together and we decided we were thirsty.  Luckily Schlotzsky’s is right down the street with great ice and numerous drinks to choose from making it a popular afternoon activity.  When we arrived for our soda, Karyn whipped out her […]




All Clients are Not Created Equal

#squadgoals

There, I said it. Everyone really knows it but for some reason veterinarians are held to some standard to treat everyone the same. The problem with this is that it is exhausting. Some clients are so awesome…they are kind, empathetic, aware of medical limitations and the fact that veterinarians don’t possess a crystal ball.




vet2petapps
23rd of September 2017 08:11 AM
OMG! The cat!! 😂😂
vet2petapps
22nd of September 2017 01:57 PM
Great advice from our friends at IT Guru:

Apple Releases iOS 11 – IT-Guru recommends waiting to perform upgrade on your Apple devices!

It’s that time of year when Apple announces their next release of their iPhone 8 with a new iOS 11 operating system. You may see the option to upgrade to this new release in the coming days and we are requesting you wait to upgrade as this new iOS 11 is significantly different. After it has been out for a while and they have released at least 1-2 updates, is when we would recommend going forward. (Example 11.1.x may be a better time to make the update)

There have been announcements from some of the apps stating their app isn’t ready for the new iOS 11 updates. So if there are important features you want to assure work on your Apple device, it is extremely important to make you’re your device supports iOS 11. Thus the reason to wait until at least until Thanksgiving or even closer to Christmas, to assure this release is really ready for your device.

Lastly depending on your device, you may not want to upgrade as it may be fairly old and not handle this upgrade very well. Only newer devices within the last 3-4 years should be considered and if you have anything older like iPHone 4 or 4s it isn’t supported at all. Below is their supported list. But again some of the older devices although they support this upgrade may not run it so well. So we highly suggest iPhone 6 and above, iPad Air and above.

If you do decide to upgrade, we cannot guarantee compatibility with things like Office email, calendar and contacts right now until we test. If you decide to migrate and have issues going back to what you had can be difficult so assuring you have a good backup of your device prior to the upgrade is a MUST DO. We will request you work with Apple support direct to roll you back as your best option of support. (Apple store or Apple Phone support). We just are not in a position to assist with mobile device upgrades until we fully test these ourselves. Depending on feedback, we may even wait to see if there are issues and that time frame may be early December as we watch forums on others that have gone through the update.

“You can't send or reply from Outlook.com, Office 365, or Exchange 2016 in iOS 11 Mail.app Symptoms
In the native Mail app (Mail.app) on your iPhone or iPad, you can't send or reply from your Outlook.com, Office 365, or Exchange Server 2016 email account after you upgrade to iOS 11.
Note: These issues don’t occur in iOS 10.
Cause: This issue occurs because the Mail app on iOS 11 is not compatible with Outlook.com, Office 365, or Exchange Server 2016 running on Windows Server 2016”.
(Source: https://support.microsoft.com)
Thanks in advance for your time and hoping this helps answer questions on if you should upgrade to iOS 11.

Our professional advice is to let others roll this out, do the testing and have Apple provide a few fixes, before rolling up to the new release assuring the apps you use will work.
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vet2petapps
21st of September 2017 04:18 PM
Millennials are now the largest generation segment of pet owners, and 95% of them own a smartphone. What are you doing to market to this pet owning majority?
Check out our latest webinar, "Confessions of a Millennial Pet Owner", featuring Vet2Pet's Karyn Ekola and Hadley Larsen!
Join us as we learn about how millennials search for businesses and utilize loyalty programs. Ever wonder what millennials do when the phone book arrives? Watch to find out!