by Stacee Santi, DVM, CEO/Founder Vet2Pet “The cost of veterinary care is at an all-time high resulting in decreased visits and loss of ancillary income to the veterinary practice.” The average consumer belongs to 23 to 29 loyalty programs but only uses 3 to 4. Do loyalty programs work? What’s so special about the successful […]
Durango, CO, February 27, 2017 – Vet2Pet partnered with a Colorado State University professor, Dr. Lori Kogan, to survey pet owners on their views and experiences with using a mobile app for veterinary contact and services. Mobile apps – it seems like they are everywhere, and can do nearly everything. Mobile apps are software applications […]
by Dr. Lori Kogan & Dr. Stacee Santi Vet2Pet partnered with a Colorado State University professor, Dr. Lori Kogan, to survey pet owners on their views and experiences with using a mobile app for veterinary contact and services. The anonymous survey was distributed through Amazon Mechanical Turk, a crowdsourcing online labor market that coordinates the […]
I don’t know too many people who don’t like being made to feel special. The fact is that it’s easy for clients to leave your practice if they don’t think anyone will notice. We have a very simple, low effort trick to help you make clients feel special after every visit.
Most practices spend their time and resources trying to get new clients. Anytime I talk to a practice owner or manager, it’s all about getting new clients…. How to get better online reviews. How to get more client referrals. Where to spend advertising dollars. But I want to ask you- what are you doing to […]
I have a dog named Nacho. Per his Royal Canin DNA test, he is a multigenerational mix of Newfie and Border Collie. He showed up at my house in the winter of 2010. We live in the country and he followed my car up the driveway one day. He was emaciated and had burnt singed […]
by Stacee Santi, DVM I spend a lot of time trying to fit in. I want to be noticed but only a little bit. My best friend Kristin doesn’t share this problem. When she walks in the room, everyone notices. She is the funny one, the cute one, the bubbly one, the one everyone enjoys […]
by Hadley Larsen About two weeks ago my coworker Karyn and I were in the office together and we decided we were thirsty. Luckily Schlotzsky’s is right down the street with great ice and numerous drinks to choose from making it a popular afternoon activity. When we arrived for our soda, Karyn whipped out her […]
There, I said it. Everyone really knows it but for some reason veterinarians are held to some standard to treat everyone the same. The problem with this is that it is exhausting. Some clients are so awesome…they are kind, empathetic, aware of medical limitations and the fact that veterinarians don’t possess a crystal ball.