Category: Loyalty

Everyone Likes Sprinkles

I’m here at the inaugural NY Vet Conference hosted by Brief Media in NY City! Being from Colorado, it is quite a treat to come to the Big Apple. I woke up early (5am) and decided to get up and enjoy the quiet buzz of energy in the early hour while Hadley and Karyn are […]




Do you need a loyalty program at your practice?

Want more visits? Want more revenue per visit? We’ll show you how! It’s easy. Here’s what we know so far… Clients that participate in veterinary loyalty programs are spending more money with each transaction, and clients that redeem the reward are visiting one extra time per year than they had prior to the implementation of […]




You Need a Mobile App for your Veterinary Hospital but Not for the Reasons You Think

by Dr. Stacee Santi, CEO/Founder Vet2Pet As of March of 2017, 77% of Americans now have a smartphone and it became more likely to die from taking a selfie than being attacked by a shark. Getting an app for your hospital is all the buzz but probably not for the reasons you think. Not all […]




Is it rewarding to have a reward program?

by Stacee Santi, DVM, CEO/Founder Vet2Pet “The cost of veterinary care is at an all-time high resulting in decreased visits and loss of ancillary income to the veterinary practice.” The average consumer belongs to 23 to 29 loyalty programs but only uses 3 to 4. Do loyalty programs work? What’s so special about the successful […]




Vet2Pet and Colorado State University Release Pet Owner’s Perceptions and Use of Veterinary Mobile Applications Study.

Durango, CO, February 27, 2017 – Vet2Pet partnered with a Colorado State University professor, Dr. Lori Kogan, to survey pet owners on their views and experiences with using a mobile app for veterinary contact and services. Mobile apps – it seems like they are everywhere, and can do nearly everything. Mobile apps are software applications […]




Pet Owner’s Perceptions and Use of Veterinary Mobile Applications Survey

by Dr. Lori Kogan & Dr. Stacee Santi Vet2Pet partnered with a Colorado State University professor, Dr. Lori Kogan, to survey pet owners on their views and experiences with using a mobile app for veterinary contact and services. The anonymous survey was distributed through Amazon Mechanical Turk, a crowdsourcing online labor market that coordinates the […]




Client Retention Strategy #1: Keep it Personal

I don’t know too many people who don’t like being made to feel special. The fact is that it’s easy for clients to leave your practice if they don’t think anyone will notice. We have a very simple, low effort trick to help you make clients feel special after every visit.




Client Retention vs. Client Acquisition

Most practices spend their time and resources trying to get new clients. Anytime I talk to a practice owner or manager, it’s all about getting new clients…. How to get better online reviews. How to get more client referrals. Where to spend advertising dollars. But I want to ask you- what are you doing to […]




Everything I Learned About Loyalty Programs, I Learned From My Dog

I have a dog named Nacho.  Per his Royal Canin DNA test, he is a multigenerational mix of Newfie and Border Collie.  He showed up at my house in the winter of 2010.  We live in the country and he followed my car up the driveway one day.  He was emaciated and had burnt singed […]




Being Unique in the Crowd

by Stacee Santi, DVM I spend a lot of time trying to fit in.  I want to be noticed but only a little bit.  My best friend Kristin doesn’t share this problem.  When she walks in the room, everyone notices.  She is the funny one, the cute one, the bubbly one, the one everyone enjoys […]




vet2petapps
11th of November 2017 04:54 AM
vet2petapps
9th of November 2017 07:15 AM
Come visit us at booth 901 at New York Vet!
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vet2petapps
3rd of November 2017 06:01 AM
We are BACK! Join us for Start UP Stories this Friday when we meet Dr. Jason Nicholas, founder of Preventive Vet. He is a new friend of mine and we will hear how his ER career inspired his idea to help prevent disease and illness in pets.
Event https://www.facebook.com/events/752714428245269/
Start UP Stories ft. Dr. Jason Nicholas
We are BACK! Join us for Start UP Stories this Friday when we meet Dr. @[807975532:2048:Jason Nicholas], founder of @[16...
3rd of November 2017 12:00 PM