Connect. Communicate. Reward. Retain.
By Crista Wallis, DVM When COVID-19 hit, it changed the way our veterinary teams practice medicine, treat patients, and communicate with clients, with the later a particular challenge during these times of isolation. However, communicating and developing relationships with clients is essential, even during a […]
By Caitlin DeWilde, DVM Do you spend your days telling clients who request a time slot on Facebook Messenger or via email to call the hospital to schedule an appointment? Or, you mention a 1:30 p.m. appointment time is available, just to have the client […]
By Kelly McElhinney, CVPM In many veterinary practices, the phones ring off the hook before, during, and after business hours. Wouldn’t it be great to decrease the number of incoming and outgoing phone calls in your practice? Encouraging your clients to use the many features […]
By Danielle Grimley Once upon a time, there was a world-wide pandemic, and veterinary medicine as we knew it changed. Suddenly, you were recognized as “essential.” This thing called curbside care appeared out of thin air. And, the struggle to find PPE was real. In […]
By Caitlin DeWilde, DVM You’ve got both phone lines ringing—again—three people standing in front of you, and an unsupervised Pomeranian peeing on your leg. Pulling out all your incredible CSR skills, you ask both lines if they have an emergency, and place them on hold, […]
By Stacee Santi, DVM When you were a child dreaming of becoming a veterinarian to help animals, you never imagined your days would be largely spent trying to reach pet owners to discuss diagnostic testing, treatment plans, and status updates. In fact, you seem to […]
By John E. Owens, Esq. Veterinary practice owners commonly use four general business structures: Sole proprietorships Partnerships Limited liability companies (LLCs) Subchapter S corporations (S-Corps) When determining business structure, an owner must consider many factors, including the four most important: Tax impact Ease of obtaining […]
By Stacee Santi, DVM Does your normal appointment workflow include phone calls, texts, emails, videoconferencing, and online payment? Instead of asking your clients to juggle multiple communication methods, you can use a customized hospital app that will drive your clients to a centralized hub. With […]
By Stacee Santi, DVM We’ve all been in this scenario: The pet owner has rushed their dog in for choking. On a “concerned scale,” they are a 10 out of 10, but by the time they get there, Fido is happy as a clam and […]
By Stacee Santi, DVM At Vet2Pet, we know you are busier than ever right now. I frequently talk with veterinarians who are battling with the increased demands and inefficient processes that have become side effects of curbside care. We had planned to release an in-app […]
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