By Mandy Billinger Online reviews can be a blessing or a curse, depending on what rating your veterinary practice receives. Regardless of your rating, prospective clients will eagerly check out all the details of your bedside manner, practical skills, customer service attitude, and patient care […]
By Krystina Boozer You know the saying, “Out of sight, out of mind”? You’d hate for your veterinary practice to fall into that pattern, only becoming needed or important to your clients when they have a sick or injured pet. However, you also don’t want […]
By Stacee Santi, DVM Just a few short years ago, remote jobs were hard to come by, and they were downright unheard of in veterinary medicine. Today—thanks to advances in technology and changes that came about because of COVID—remote positions are more common in every […]
By Chelsie Roberge It started as a typical Monday morning. We were slammed with scheduled appointments, surgery drop-offs, emergency transfers, five phone lines ringing, clients chatting to us through the app, and a working interview. Then our veterinary practice management system went down. Like, completely […]
By Kelly McElhinney, CVPM As a veterinary professional, you’ve probably heard about the importance of marketing your veterinary practice. But today, with appointment slots filled weeks in advance, marketing might not seem like such a big deal. (And, you might hate marketing… there’s that, too.) […]
By Brad Jonesberg As a veterinary professional, there are few things more antithetical to everything we do than firing a client. We spend all day, every day, not merely trying to “do no harm,” but to actively make the lives of our patients better. But […]
By Caitlin DeWilde, DVM As veterinary professionals, we’d love to measure the success of our careers and businesses in the wagging tails and friendly nuzzles of our patients. But it’s not that simple. Instead, we have to rely on client feedback. Doing so allows our […]
By Stacee Santi, DVM A few weeks ago I sat down with a room full of practice owners and managers to talk about one thing: the veterinary pharmacy. The conversations were passionate, especially when it came to the big play by Chewy recently introducing the […]
By Karyn Ekola, CVPM With veterinary practices facing staffing shortages, product shortages, and time shortages, it’s tough to get everything done each day. As veterinary appointments back up, teams and clients become more stressed, and tempers easily flare. Improve veterinary practice efficiency, and keep everything […]
By Danielle Grimley How often do you use the F-word at your practice? I mean “feedback”…of course! For some veterinary teams, asking for and receiving feedback might truly be “taboo”—something that’s avoided whenever possible and panic-inducing when it can’t be avoided. But when the F-word […]
691 CR 233, Suite B7
Durango, Colorado 81301
