By Stacee Santi, DVM Expectations create a mental narrative that structures how we think and feel about certain scenarios Many businesses—maybe even yours—fail to set expectations up front for the customer, from restaurant wait times to loved ones having surgery in a human hospital. If […]
By Krystina Boozer, MBA Curbside care has been in our lives for more than 6 months now, and as we enter the dreaded flu season, a return to normalcy is nowhere in sight. Curbside care has become second nature to veterinary teams, but let’s admit […]
By Crista Wallis, DVM If the crazy COVID times of 2020 have taught the veterinary profession one thing, it’s our resilience with creative and collaborative care. We’ve had to uproot our daily workflow and create an alternative way to communicate and serve our clients, while […]
By Caitlin DeWilde, DVM People love apps. Want to schedule a haircut? Order groceries? Buy concert tickets? There’s an app for that, and more. Your clients appreciate any tool that makes their lives easier and more efficient, so they are sure to love your branded […]
By Crista Wallis, DVM Years ago, there were no veterinary-based telemedicine companies on the market. Telemedicine booths did not exist in conference exhibit halls, telemedicine articles were not in publications, and virtual care webinars were not available for easy viewing. And, many veterinarians were OK […]
By Stacee Santi, DVM I regularly chat with Vet2Pet’s clients to get their feedback, and their great ideas are often the catalyst behind changes and upgrades our team makes to the platform. I get so many awesome ideas, that I recently decided to start recording […]
By Chelsie Roberge, Practice Manager, Prairie Animal Hospital Prior to 2020, most of us probably had never even considered creating our own online learning center. But, as we have been forced to adapt to the many changes of 2020, the concept of digital learning is […]
By Crista Wallis, DVM When COVID-19 hit, it changed the way our veterinary teams practice medicine, treat patients, and communicate with clients, with the latter a particular challenge during these times of isolation. However, communicating and developing relationships with clients is essential, even during a […]
By Caitlin DeWilde, DVM Do you spend your days telling clients who request a time slot on Facebook Messenger or via email to call the hospital to schedule an appointment? Or, you mention a 1:30 p.m. appointment time is available, just to have the client […]
By Kelly McElhinney, CVPM In many veterinary practices, the phones ring off the hook before, during, and after business hours. Wouldn’t it be great to decrease the number of incoming and outgoing phone calls in your practice? Encouraging your clients to use the many features […]
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It's Bits and Bytes, the newsletter from Vet2Pet’s founder and CEO, Stacee Santi, DVM! Full of the latest on veterinary technology, team wellbeing, client experience, and more, Bits and Bytes can be delivered directly to your inbox each month!
