Connect. Communicate. Reward. Retain.
By Jade Meyer What does COVID-19 mean to you right now? For many, it means that schools are canceled, daycares are closed, and living rooms have replaced offices. Perhaps you’re wondering how you’re going to get anything done, how you’ll stay focused, and maybe even […]
By Stacee Santi, DVM Whether you love or hate technology may not matter at this point in history. Recent events are forcing veterinarians to jump off the telemedicine cliff as practices are faced with new challenges limiting in-person exams. And with the increasing pressure of […]
By Danielle Matise Imagine this: It’s post-spring break, and clients are coming in to pick up their pets from boarding. While waiting for the kennel staff to bring up Fluffy to the front, the receptionist asks Mrs. Jones about her vacation. “Oh we went on […]
By Stacee Santi, DVM Do you belong to a loyalty program? Chances are that you do, especially if you are a millennial. Loyalty programs are present in most industries, spanning the gamut of retail offerings from donuts to marijuana (I live in Colorado so I […]
By Stacee Santi, DVM This is a common question that most veterinarians have when contemplating a loyalty program, and especially when they see the rewards going out the door. It puzzles me too as to why we would ask such a question because aren’t your […]
By Karyn Ekola, CVPM Now that the world is run by smartphones, more businesses are putting policies in place on whether or not their employees should be allowed to have theirs with them while on the clock. I have heard a lot of differing opinions […]
By Stacee Santi, DVM Being the founder and CEO of an all-girl technology company, and spending most of my life managing in veterinary medicine for over 20 years, where women outnumber the men 5 to 1, it has brought me closer to identifying which women […]
By Stacee Santi, DVM In 2010, the economy was starting to decline in Colorado and as the managing veterinarian of a 3-doctor practice with 15 employees, I had some sleepless nights. After much thought, I decided to go big or go home. I carefully crafted […]
You are likely always striving to improve client communication, but did you know it can be quite simple? As a long-time veterinary technician and manager in the veterinary industry, something I have noticed in almost every animal hospital is the desire to educate clients, and […]
You are likely rewarding your clients for good behavior, but are you rewarding your staff? As an RVT and long-time manager in the veterinary industry, I learned at an alarming rate how important job satisfaction is. Veterinary medicine is hard. Our jobs come with physical […]
691 CR 233, Suite B7
Durango, Colorado 81301