by Stacee Santi, DVM I spend a lot of time trying to fit in. I want to be noticed but only a little bit. My best friend Kristin doesn’t share this problem. When she walks in the room, everyone notices. She is the funny one, the cute one, the bubbly one, the one everyone enjoys […]
Category: Loyalty
by Stacee Santi, DVM #vettruths #rewardtowin #stopthediscount The actual names of the individuals and pets in this story have been changed to protect the innocent THE SCENE It happens…the front desk fails to give all the pre-op instructions. It’s a busy scene at the front desk. Personally, I’d rather spay 20 fat labs than […]
Category: Uncategorized
by Karyn Ekola, CVPM I was talking to my husband recently about how much we loved living in our little neighborhood. It’s quiet, far enough out of town but not too far, and close to the end of the cul-de-sac that there aren’t many people that drive by. My seven-year-old son was listening to our […]
Category: #firstworldproblems
by Hadley Larsen About two weeks ago my coworker Karyn and I were in the office together and we decided we were thirsty. Luckily Schlotzsky’s is right down the street with great ice and numerous drinks to choose from making it a popular afternoon activity. When we arrived for our soda, Karyn whipped out her […]
Category: Loyalty
There, I said it. Everyone really knows it but for some reason veterinarians are held to some standard to treat everyone the same. The problem with this is that it is exhausting. Some clients are so awesome…they are kind, empathetic, aware of medical limitations and the fact that veterinarians don’t possess a crystal ball.
Category: Loyalty
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