By Stacee Santi, DVM, and Crista Wallis, DVM It’s been nearly a year since COVID-19 forced veterinary teams to think outside the box and provide their essential services in different, safer ways. Whether you’re waist-deep into offering a veterinary telemedicine service or you’re just beginning […]
By Staci Welsh, CVPM, CVT, LVT As part of our resolution to make 2021 great, we’re focusing on a multitude of aspects within the veterinary practice—and at home—that encourage positivity, self-care, and job satisfaction. By leaving 2020’s negatives behind, we’re setting ourselves and our veterinary […]
By Stacee Santi, DVM Almost every software service company in the veterinary space is innovating at a rapid pace to expand their offerings and solve problems for veterinary practices. This means that as the customer, you are at risk for implementing and paying for multiple […]
By Staci Welsh, CVPM, CVT, LVT With 2020 in the rearview mirror, you may be wondering what you can do to make a positive impact on your team’s mental health in 2021. As a veterinary practice manager, you want to rejuvenate your team for the […]
By Stacee Santi, DVM This COVID holiday has prompted many people to reach deep to help out their neighbors, exploring new depths of generosity and goodwill during these difficult times. And, since veterinary practices seem to be booming with an overflow of new and existing […]
By Stacee Santi, DVM Expectations create a mental narrative that structures how we think and feel about certain scenarios Many businesses—maybe even yours—fail to set expectations up front for the customer, from restaurant wait times to loved ones having surgery in a human hospital. If […]
By Krystina Boozer, MBA Curbside care has been in our lives for more than 6 months now, and as we enter the dreaded flu season, a return to normalcy is nowhere in sight. Curbside care has become second nature to veterinary teams, but let’s admit […]
By Crista Wallis, DVM If the crazy COVID times of 2020 have taught the veterinary profession one thing, it’s our resilience with creative and collaborative care. We’ve had to uproot our daily workflow and create an alternative way to communicate and serve our clients, while […]
By Caitlin DeWilde, DVM People love apps. Want to schedule a haircut? Order groceries? Buy concert tickets? There’s an app for that, and more. Your clients appreciate any tool that makes their lives easier and more efficient, so they are sure to love your branded […]
By Crista Wallis, DVM Years ago, there were no veterinary-based telemedicine companies on the market. Telemedicine booths did not exist in conference exhibit halls, telemedicine articles were not in publications, and virtual care webinars were not available for easy viewing. And, many veterinarians were OK […]
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