Category: Client Loyalty Series

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Client Retention Strategy #1: Keep it Personal

I don’t know too many people who don’t like being made to feel special. The fact is that it’s easy for clients to leave your practice if they don’t think anyone will notice. We have a very simple, low effort trick to help you make clients feel special after every visit.




Client Retention vs. Client Acquisition

Most practices spend their time and resources trying to get new clients. Anytime I talk to a practice owner or manager, it’s all about getting new clients…. How to get better online reviews. How to get more client referrals. Where to spend advertising dollars. But I want to ask you- what are you doing to […]




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vet2petapps
15th of April 2019 08:40 AM
Phone, email, text—these can be a minefield of possible faux pas for veterinary practices. Stacee Santi, DVM, and founder of Vet2Pet shares some useful tips for communicating effectively (none of them inspired by her own digital missteps, obviously).

http://www.dvm360.com/communication-101-digital-etiquette-veterinary-practices
vet2petapps
11th of April 2019 08:09 PM
🐾 Happy National Pet Day from all the pets behind the scenes at Vet2Pet!
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vet2petapps
7th of April 2019 07:09 AM
Hey everyone! Happy Sunday. Here is our recent episode of Office Hours which aired on Wed, April 3rd where we debate the pros/cons of 2 way texting clients in veterinary practice!