By Stacee Santi, DVM As businesses try to cope with the resurgence of COVID cases, many veterinary practices are, once again, implementing a curbside-service approach. As Maya Angelou says, “When you know better, you do better,” and practices can use this as an opportunity to […]
By Danielle Grimley When I quit my first job in veterinary medicine, I thought I would never enter the field again. The environment I walked away from had the same characteristic taglines that we hear too often: “toxic culture,” “underappreciation of staff,” “overworked,” “no potential […]
By Danielle Grimley Hearing the term “chief culture officer” might make you feel like you’re at Google headquarters, not a veterinary hospital. But don’t brush off this new concept. It’s a modern solution to an age-old problem that affects industries around the world: How the […]
By Karyn Ekola, CVPM With the nationwide veterinary staffing shortage, it’s a fierce competition to snag a warm body, much less top talent. It’s a job-seeker’s market, and they can afford to be choosy when searching for a new veterinary practice to help them grow. […]
By Heather Allman, CVT As the holiday season approaches, are you dreading the thought of trying to handle all that chaos with a bare-bones staff? Instead of piling on the extra work that comes with last-minute client requests for prescription refills, pet boarding reservations, and […]
By Caitlin DeWilde, DVM Dealing with online reviews has long been a thorn in the side of veterinary practice owners and managers, but it doesn’t have to be. When practices spend proactive effort optimizing their online review profiles, make it easy for clients to leave […]
By Stacee Santi, DVM All clients are not created equal. Some are kind and empathetic. They understand medical limitations. They have realistic expectations. They bring their cats and dogs to you regularly for pet wellness care. They trust your recommendations, and they don’t complain about […]
By Crista Wallis, DVM Even before the COVID-19 pandemic struck, the veterinary industry was struggling with burnout and compassion fatigue. Two sides of the same coin, these exhausting emotional conditions take a huge toll on our veterinary community, and are one of the top reasons […]
By Crista Wallis, DVM At my small animal practice in Shawnee, Kansas, we’re experiencing the same staffing issues affecting veterinary practices nationwide. With too few veterinarians and credentialed technicians remaining in the field throughout their working years, it’s tough to maintain a full team. Combine […]
By Stacee Santi, DVM Currently, the trend for clients needing a veterinary appointment is to treat the process like they are booking a reservation at PF Chang’s. The general concept is to book a reservation, but if you don’t want to wait that long, you […]
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