By Danielle Grimley Once upon a time, there was a world-wide pandemic, and veterinary medicine as we knew it changed. Suddenly, you were recognized as “essential.” This thing called curbside care appeared out of thin air. And, the struggle to find PPE was real. In […]
By Caitlin DeWilde, DVM You’ve got both phone lines ringing—again—three people standing in front of you, and an unsupervised Pomeranian peeing on your leg. Pulling out all your incredible CSR skills, you ask both lines if they have an emergency, and place them on hold, […]
By Kelly McElhinney, CVPM It’s no secret that veterinary teams already work in a high-stress environment, and we have all seen the effect this environment has on our teams. Add the outside stressors of a pandemic, internal worry about each staff member’s family, clients with […]
By Jade Meyer What does COVID-19 mean to you right now? For many, it means that schools are canceled, daycares are closed, and living rooms have replaced offices. Perhaps you’re wondering how you’re going to get anything done, how you’ll stay focused, and maybe even […]
By Danielle Grimley Imagine this: It’s post-spring break, and clients are coming in to pick up their pets from boarding. While waiting for the kennel staff to bring up Fluffy to the front, the receptionist asks Mrs. Jones about her vacation. “Oh we went on […]
By Karyn Ekola, CVPM Now that the world is run by smartphones, more businesses are putting policies in place on whether or not their employees should be allowed to have theirs with them while on the clock. I have heard a lot of differing opinions […]
By Stacee Santi, DVM In 2010, the economy was starting to decline in Colorado and as the managing veterinarian of a 3-doctor practice with 15 employees, I had some sleepless nights. After much thought, I decided to go big or go home. I carefully crafted […]
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