Frequently Asked Questions


General FAQs

What softwares do you integrate with for PetSync?

123Pet
Advantage
AVImark
AVImark SQL
ClienTrax (partial)
Complete Clinic
Cornerstone
DVMax
DVM Manager
eVetPractice
HippoManager
HVMS
Impromed Infinity
Intravet
Intravet SQL
Stringsoft
Triple Crown
VIA
V-Tech Platinum

What is the process to get an app?

Go to the Sign up page on our website to trigger your new app. The subscription starts once your app is live in the App Store and Play Store which is generally in 30 to 60 days.

What does the subscription cover?

All of your marketing materials (free refills), the most current app operating systems, new innovations as we roll them out (and we have some really cool stuff coming out!), assistance with your loyalty program, loyalty program revenue review, and app performance stats.

What are the main differences between Vet2Pet and the other guys?

Besides being veterinarians (like you) that have developed this product from the trenches, we are able to offer a custom icon for your practice (this is a very big deal in bonding clients) and your own location in the App Store and Play Store. We also offer a virtual loyalty card which can start generating happiness and revenue for your practice immediately. And, our cloud based platform offers you custom branding but also immediate access to ongoing innovations from our team. But the main benefit in choosing Vet2Pet is that we truly care about your success and helping patients receive the best care possible!

How will my clients know I have an app?

We will ship you a marketing kit with notecards to give your clients, counter signs and buttons. You will also have access to your personal App Coach to help you launch the app to your team and your clients.

How do you know how to code an app and be a veterinarian?

I had the idea of wanting an app for my hospital so the first draft was a DIY online generic app. After it was so successful, I hired developers to build me what I wanted.

Can I have multiple locations in one app?

Yes. But it requires all location to have a shared practice management database. Otherwise we offer special pricing for each location to have their own app.

Can I customize the loyalty program?

Absolutely. However, we have a tried and true core program that is our favorite and the our only recommendation. We want you to succeed and in our vast experience, this is the way to do it. We can help you customize a plan around the core program that will meet your needs. Just contact us… we’re experts in this.

Can I change my marketing notecards and materials?

We are happy to accommodate minor changes but in the situation where more significant modifications are needed, we can share our template with you but will not be able to print the materials for you.

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