Features

Choose your adventure. Customize your client experience. Connect on a whole new level.

The Vet2Pet all-in-one communication platform offers many smart features—but we know you’re way smarter than we are about what works in your practice. That’s why we’ve built flexibility into the platform and the ability to customize your practice app to deliver the client experience you want. After all, your practice is unique so your app should be too.

Explore our features

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Features Menu

Custom Branding

The only app that’s got your name on it

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Keeping your brand strong and your data safe

Provide a customized, personalized brand experience for your clients with your very own app.

Your practice’s name and logo will be displayed on the App and Google Play stores, making it easy for your clients to find and download your app and connect with your practice.

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“I absolutely love that it is my logo on client’s phones. It makes my heart happy that 900 of my clients have my logo on their phone instead of another company’s app. It’s the best!”

– Julie Miles, DVM  |  Compassionate Care Animal Hospital

“I absolutely love that it is my logo on client’s phones. It makes my heart happy that 900 of my clients have my logo on their phone instead of another company’s app. It’s the best!”

– Julie Miles, DVM  |  Compassionate Care Animal Hospital

“I love that y’all are continuously finding new ways to make this app better and to be an all- in-one—the chat feature is next level!”

Linda Pflughaupt  | Bissonnet Southampton Veterinary Clinic

2-Way Chat

Care for your patients anytime, anywhere

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2-way chat and virtual payment for quick, safe, curbside care

Using the 2-way chat feature, pet owners can initiate a chat, rate the urgency and submit photos and videos to your practice. You’ll be notified when those messages appear in the Vet2Pet admin dashboard, which can be accessed anytime, anywhere on desktop or mobile. Each practice can choose how to offer app chat—all app users, only pet owners with an exam in last 12 months, or by individual selection. And, with our virtual payment feature (coming soon), your practice can decide to charge clients per individual chat, for monthly unlimited chat or not at all.

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“I love that y’all are continuously finding new ways to make this app better and to be an all- in-one—the chat feature is next level!”

Linda Pflughaupt  |  Bissonnet Southampton Veterinary Clinic

Virtual Payment

A safe, secure, and convenient way to collect payment

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Enjoy the convenience and safety of contactless payments

Our partnership with Gravity Payments means your team can collect payments virtually through your app, reducing the amount of germ-covered cash or credit cards being exchanged, and simplifying the curbside and in-clinic checkout process. Virtual Payment gives you the ability to charge clients for your telemedicine consultations conducted through our 2-Way Chat feature. Clients can request and prepay for medication and prescription food refills through the app, and your team can prepare refills for contactless pickup, reducings phone calls and saving time. And, because merchant fees with Virtual Payment are only 3.5% + 10 cents per transaction, you’ll be able to keep more of your own money.

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“Nearly 90% of our app users are engaged with our loyalty program and in three years our practice revenue has grown by 64% per year on average. We couldn’t be happier!”

– Jessica Speas, CVPM  |  Crescenta Cañada Pet Hospital

Asynchronous Video App For Vets

“I love that y’all are continuously finding new ways to make this app better and to be an all- in-one—the chat feature is next level!”

Linda Pflughaupt  | Bissonnet Southampton Veterinary Clinic

Asynchronous Video

See your patients virtually

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Get a clear virtual view, and get to the root of the problem

Through our 2-Way Chat feature, you can exchange asynchronous videos with pet owners, giving them the opportunity to more effectively share their pet’s condition with you. And, while avoiding the typical problems associated with live video consultations, you can respond virtually with a video of your own. 2-Way Chat allows you to send and receive up to 30 minutes of video files per chat, and all videos are stored in the cloud, so they can be accessed any time. Files are compressed, so there is no time lag, and minimal upload and download time. And, a chat transcript can be downloaded as a PDF and saved in the patient’s medical record, with videos retained in the transcript.

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Loyalty Program

Drive visits and increase pet owner compliance

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A built-in Loyalty Program proven to boost revenue by an average of 6.4%

Cultivate more loyalty with your best clients. The built-in, customizable rewards program comes with all the fun game elements that make loyalty programs successful and drive compliance. Lean on us to help you create the most effective program for your practice—you can reward for dollars spent, referrals, online reviews or whatever behavior you want to drive.

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“Nearly 90% of our app users are engaged with our loyalty program and in three years our practice revenue has grown by 64% per year on average. We couldn’t be happier!”

– Jessica Speas, CVPM  |  Crescenta Cañada Pet Hospital

“Nearly 90% of our app users are engaged with our loyalty program and in three years our practice revenue has grown by 64% per year on average. We couldn’t be happier!”

– Jessica Speas, CVPM  |  Crescenta Cañada Pet Hospital

“It has only been 1 week since we began using V2P. The clients love it. They love to receive updates on their pets. And for me it is super convenient because I do not have to pick up the phone. It is much easier to type a note. Love it.”

– PetWorks Express

Automated Reminders

Empower clients to manage their pets’ healthcare

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Integrates with most practice management software

Because the app syncs with your practice management software, clients can easily see when their pet is due for upcoming services, schedule appointments and even get automatic reminders from their app and via email if you like. All clients receive the reminder emails, even if they don’t have the app. This empowers clients and means fewer phone calls and staff resources on your end!

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“It has only been 1 week since we began using V2P. The clients love it. They love to receive updates on their pets. And for me it is super convenient because I do not have to pick up the phone. It is much easier to type a note. Love it.”

– PetWorks Express

Notifications

More efficient and effective communication with clients

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Branded, one-way notifications

From your cloud-based management dashboard, it’s really easy to communicate with clients about anything from their pet being out of surgery to sharing an education article after an exam. One of the core features of the app; notifications let you communicate with all clients, select groups or individuals. Want to send photos or PDFs? No problem! And, you can send as many as you want, whenever you want, with no wait times or limitations!

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“I love the ease of giving my clients updates on
their hospitalized pets while they are in for surgery.”

– Natasha Lutz  |  Mystic Veterinary Hospital

“I love the ease of giving my clients updates on their hospitalized pets while they are in for surgery.”

– Natasha Lutz  |  Mystic Veterinary Hospital

“The refills feature makes things much easier for clients and staff. No need to call anyone, order as soon as you remember, regardless of the time of day. Just love it!”

– Trisha Rodney Merchant  |  Animal Hospital of Pensacola

Pharmacy Requests

Move over Chewy! Time to take the pharmacy back

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Make it quick and easy for clients to refill prescriptions

Allow your clients to order when and how it’s convenient for them. They can simply snap and upload a photo of the medicine they need. Provide clients with the option for Pickup or Delivery if you have an online pharmacy.

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“The refills feature makes things much easier for clients and staff. No need to call anyone, order as soon as you remember, regardless of the time of day. Just love it!”

– Trisha Rodney Merchant  |  Animal Hospital of Pensacola

Pet Selfies

Strengthen your social media presence with engaging content

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Share the love and spread the cuteness with Pet Selfies!

Share the heartwarming stories of the patients you see each day. Clients LOVE uploading their pet selfies and they make great social media content! Build community as pet owners view selfies submitted and “heart” their faves. The selfie leaderboard displays the top 5 and the winner is featured in the app for the next month.

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“My favorite part is seeing the selfies that our clients send in of their pets! Definitely recommend for any veterinary office!”

– Michelle Resh  |  Manheim Pike Veterinary Hospital

“My favorite part is seeing the selfies that our clients send in of their pets! Definitely recommend for any veterinary office!”

– Michelle Resh  |  Manheim Pike Veterinary Hospital

“The appointment request feature provides plenty of fields for the owner to specify when they’d like to come in, which makes scheduling much easier!”

– Emily Griffin  |  Shaffer Animal Hospital

Appointment Requests

Your virtual receptionist working 24/7 to make scheduling a breeze

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Elevate the client experience and boost compliance

Increase client visits by opening a new booking channel. Clients can request appointments without having to call, and you can easily set and adjust the type of appointments you’re offering. You can also upgrade to real-time appointment scheduling if you have Cornerstone or AVImark.

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“The appointment request feature provides plenty of fields
for the owner to specify when they’d like to come in, which
makes scheduling much easier!”

– Emily Griffin  |  Shaffer Animal Hospital

Online Reviews

Get more 5-star reviews

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Boost your online reputation through the app

Clients can share their rating and comments about your service in the app, and you can choose to reward them with a loyalty stamp. Positive reviews are automatically pushed to the social platform of your choice, while “less happy” ratings and comments are displayed in the dashboard only.

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“Just wanted to say how much we LOVE the new review
feature! We have been regularly getting 5-star reviews.”

– LaDawna Lawton  |  Karing for Kreatures Veterinary Clinic

“Just wanted to say how much we LOVE the new review feature! We have been regularly getting 5-star reviews.”

– LaDawna Lawton  |  Karing for Kreatures Veterinary Clinic

“The dashboard is really user-friendly.”

Monica (Receptionist)  |  Broadway PH

Cloud Dashboard

Your personal mission control center

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You control it all from your cloud-based dashboard

Access your dashboard anytime, anywhere, on mobile or desktop. Your app is completely customizable, and you handle it all through your dashboard settings. All client communications from app users are funnelled and managed through this powerful, easy-to-use tool. And, you’ll always know how you’re doing with your app–your performance stats are constantly refreshed.

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“The dashboard is really user-friendly.”

Monica (Receptionist)  |  Broadway PH

App Academy

All the resources and training you need at your fingertips

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Become a master with your app

Online tools to guide you to success:

– Customized marketing materials to help you promote the app, available directly from the Vet2Pet marketplace

– A detailed knowledge library to answer any questions you may have

– APP Academy: RACE-approved modules, webinars and programs, app success training for individuals and teams, best practices, and tons of other resources designed to build expertise with the platform. Spoiler alert: there are prizes involved!

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“We love our APP!! It makes us more efficient and you made it easy for my team to learn how to use it. And of course, we love all the updates and learning tools.”

Laura Tavares  |  Kaka’ako Pet Hospital

“We love our APP!! It makes us more efficient and you made it easy for my team to learn how to use it. And of course, we love all the updates and learning tools.”

Laura Tavares  |  Kaka’ako Pet Hospital

“V2P is a great app and their team’s solution-based service is legondary!”

Natalie Borgardt   |  Animal Care Clinic (CA)

Dedicated Support

Your "from-the-trenches" team has your back

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Personalized, connected care every step of the way

DVMs, CVPMs and RVTs: our team of experts is here to help:

– An on-boarding specialist to get you started
– One-on-one training with your own app-success coach to get your app launch off to a flying start
– In-house support team
– Free access to a team of experts: Telemedicine Coach Dr. Crista Wallis, Social Media Coach Dr. Caitlin DeWilde, and anytime access to our CEO and Loyalty Expert Dr. Stacee Santi
– Network with other Vet2Pet practices on our Facebook All Access private group

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“V2P is a great app and their team’s solution-based service is legendary!”

Natalie Borgardt   |  Animal Care Clinic (CA)

Discover how the Vet2Pet communication platform will help achieve your practice goals

We play nicely with others!

The Vet2Pet client engagement platform integrates with the following third-party providers:

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