Features

Choose your adventure. Customize your client experience. Connect on a whole new level.

The Vet2Pet all-in-one client engagement and communication platform offers many smart features—but we know you’re smarter than we are about what works in your practice. That’s why we’ve built flexibility into the platform, giving you the ability to customize your practice app to deliver the client experience you want. 

Your practice is unique, so your app should be too.

Explore our features

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Features Menu

Custom Branding

Your practice’s app—showcasing your name, icon, and colors

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Keeping your brand strong

Provide a customized, personalized brand experience for your clients with your very own app. Your practice’s name and logo or icon will be displayed on the App and Google Play stores, making it easy for your clients to find and download your app so they can connect with your practice.

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“I absolutely love that it is my logo on client’s phones. It makes my heart happy that 900 of my clients have my logo on their phone instead of another company’s app. It’s the best!”

– Julie Miles, DVM  |  Compassionate Care Animal Hospital

“I absolutely love that it is my logo on client’s phones. It makes my heart happy that 900 of my clients have my logo on their phone instead of another company’s app. It’s the best!”

– Julie Miles, DVM  |  Compassionate Care Animal Hospital

“I love that y’all are continuously finding new ways to make this app better and to be an all- in-one—the chat feature is next level!”

Linda Pflughaupt  | Bissonnet Southampton Veterinary Clinic

2-Way Chat

Care for your patients anytime, anywhere

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Minimize phone calls and handle more cases

Provide exceptional client service in a more efficient way. With 2-Way Chat, you can exchange chat messages, photos, videos, and documents with clients. Chats can be initiated by the practice or the pet owner, and all chat transcripts can be downloaded and saved in your practice management software, with cloud-hosted images and video, putting less strain on your servers. Successful practices report that they can handle three chats in the same time that one phone call typically takes. And, unlike text messaging, you’ll know who your chats are coming from, your clients will not incur data charges, and there are no file size limitations.

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“The chat feature is awesome, I love that we have so much control over our settings (it isn’t just a cookie-cutter, take it or leave it app!) and I love that you guys are so great at customer service!!!”

Terri Barton  |  Seminole Trail Animal Hospital

Virtual Payment

A safe, secure, and convenient way to collect payment

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Enjoy the convenience of contactless payments

Our partnership with Gravity Payments means your team can collect payments virtually through your app. This versatile payment solution allows you to easily invoice and collect deposits for hospitalized patients, as well as payments for curbside and virtual care, prescription refills, and more.

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“It has increased our efficiency, especially during surgery discharge times. It has also increased security for our clients as they are no longer giving out their card info.”

Sara Karasinski  |  Arrow Veterinary Clinic

“Nearly 90% of our app users are engaged with our loyalty program and in three years our practice revenue has grown by 64% per year on average. We couldn’t be happier!”

– Jessica Speas, CVPM  |  Crescenta Cañada Pet Hospital

Asynchronous Video App For Vets

“I love that y’all are continuously finding new ways to make this app better and to be an all- in-one—the chat feature is next level!”

Linda Pflughaupt  | Bissonnet Southampton Veterinary Clinic

Asynchronous Video

See your patients virtually

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Get a clear view and get to the root of the problem

Give pet owners the opportunity to more effectively share their pet’s condition with you by allowing them to share videos through the 2-Way Chat feature. While avoiding the typical problems associated with live video consultations, you can respond virtually with a video of your own. All videos are stored in the cloud—they can be accessed any time, and files are compressed, so there is no time lag. Videos are retained in chat transcripts, and can be saved in the patient’s medical record.

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Loyalty Program

Drive visits and increase pet owner compliance

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A built-in Loyalty Program proven to boost revenue by an average of 6.4%

Cultivate more loyalty with your best clients. This built-in, customizable rewards program ranges from fully automated to fully interactive—we can help you choose the program that’s right for your practice. Reward for dollars spent, referrals, online reviews, or any other behavior you want to drive. And, this revenue-generating program comes with all the fun game elements that make loyalty programs successful and drive compliance.

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“Nearly 90% of our app users are engaged with our loyalty program and in three years our practice revenue has grown by 64% per year on average. We couldn’t be happier!”

– Jessica Speas, CVPM  |  Crescenta Cañada Pet Hospital

“Nearly 90% of our app users are engaged with our loyalty program and in three years our practice revenue has grown by 64% per year on average. We couldn’t be happier!”

– Jessica Speas, CVPM  |  Crescenta Cañada Pet Hospital

“It has only been 1 week since we began using V2P. The clients love it. They love to receive updates on their pets. And for me it is super convenient because I do not have to pick up the phone. It is much easier to type a note. Love it.”

– PetWorks Express

Automated Reminders

Say goodbye to multiple platforms and reminder systems

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Remind all your clients (even those without your app!)

Vet2Pet’s platform syncs with your practice management software, so clients can easily see when their pet is due for upcoming services, and even get automatic reminders via email, text, and app notification. All clients—whether they have your app or not—can receive text and email reminders through your Vet2Pet platform. With automated reminders, your clients will be empowered to manage their pets’ healthcare, and your team will spend less time on the phone.

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Notifications

Your practice’s marketing assistant

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Deliver the right messages to the right clients at the right times

Raise your communication game. Send branded, one-way marketing and educational messages to all clients, or specific groups of clients. Notifications can be deployed immediately, scheduled, or recurring, and can include relevant promotions, important updates about your practice, heartworm preventive and other reminders, photos or PDFs, and more. Send as many notifications as you want, with no wait times or limitations.

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“I love the ease of giving my clients updates on
their hospitalized pets while they are in for surgery.”

– Natasha Lutz  |  Mystic Veterinary Hospital

“I love the ease of giving my clients updates on their hospitalized pets while they are in for surgery.”

– Natasha Lutz  |  Mystic Veterinary Hospital

“The refills feature makes things much easier for clients and staff. No need to call anyone, order as soon as you remember, regardless of the time of day. Just love it!”

– Trisha Rodney Merchant  |  Animal Hospital of Pensacola

Pharmacy Requests

Move over Chewy! Time to take the pharmacy back

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A quick, easy way for clients to refill prescriptions

Allow your clients to order prescription refills when and how it’s convenient for them. They can simply snap and upload a photo of the medication they need. If you have an online pharmacy, you can allow them to choose between pickup and delivery, and they can use the Virtual Payment feature to conveniently and securely pay through your app.

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“The refills feature makes things much easier for clients and staff. No need to call anyone, order as soon as you remember, regardless of the time of day. Just love it!”

– Trisha Rodney Merchant  |  Animal Hospital of Pensacola

Pet Selfies

Strengthen your social media presence with engaging content

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Share the love and spread the cuteness of your client’s pets

Share the heartwarming stories of the patients you see each day. Clients love uploading their pet selfies, and they make great social media content. Build community as pet owners view selfies submitted and “heart” their faves. The selfie leaderboard displays the top 5, and the winner is featured in the app for the next month.

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“My favorite part is seeing the selfies that our clients send in of their pets! Definitely recommend for any veterinary office!”

– Michelle Resh  |  Manheim Pike Veterinary Hospital

“My favorite part is seeing the selfies that our clients send in of their pets! Definitely recommend for any veterinary office!”

– Michelle Resh  |  Manheim Pike Veterinary Hospital

“The appointment request feature provides plenty of fields for the owner to specify when they’d like to come in, which makes scheduling much easier!”

– Emily Griffin  |  Shaffer Animal Hospital

Appointment Management

Your virtual receptionist working 24/7 to make scheduling a breeze

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Reduce phone calls and elevate the client experience

Boost compliance and make scheduling a breeze—for your team, and your clients. Clients can request, confirm, and cancel appointments—unless the appointment is less than 24 hours away—directly through your app. And, you can receive email and dashboard alerts informing you of the changes. When appointments are confirmed, clients will be notified if there are any other pets in the family who are past-due for services. You can easily set and adjust the types of appointments you’re offering, and upgrade to real-time appointment scheduling if you use Cornerstone or AVImark.

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“The appointment request feature provides plenty of fields
for the owner to specify when they’d like to come in, which
makes scheduling much easier!”

– Emily Griffin  |  Shaffer Animal Hospital

Online Reviews

Get more 5-star reviews

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Boost your online reputation through your app

Clients can share their rating and comments about your service in the app, and you can choose to reward them with a loyalty stamp. Positive reviews are automatically pushed to the social platform of your choice, while “less happy” ratings and comments are displayed in the dashboard only.

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“Just wanted to say how much we LOVE the new review
feature! We have been regularly getting 5-star reviews.”

– LaDawna Lawton  |  Karing for Kreatures Veterinary Clinic

“Just wanted to say how much we LOVE the new review feature! We have been regularly getting 5-star reviews.”

– LaDawna Lawton  |  Karing for Kreatures Veterinary Clinic

“The dashboard is really user-friendly.”

Monica (Receptionist)  |  Broadway PH

Cloud Dashboard

Your personal mission control center

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You control it all from your cloud-based dashboard

Access your dashboard anytime, anywhere, on mobile or desktop. Your app is completely customizable, and you handle it all through your dashboard settings. All client communications from app users are funnelled and managed through this powerful, easy-to-use tool. And, you’ll always know how you’re doing with your app—your performance stats are constantly refreshed.

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“The dashboard is really user-friendly.”

Monica (Receptionist)  |  Broadway PH

App Academy

All the resources and training you need at your fingertips

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Master your app

Don’t miss this powerful online tool that will guide you—and your entire team—to success with your app. You’ll love the app success training modules for veterinarians, practice managers, nurses, and receptionists—with prizes for each team member who completes their module! The RACE-approved masterclasses provide relevant CE, and the marketing module includes digital marketing assets designed to help you promote your app. App Academy also includes access to Vet2Pet’s team of app success and expert DVM coaches.

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“We love our APP!! It makes us more efficient and you made it easy for my team to learn how to use it. And of course, we love all the updates and learning tools.”

Laura Tavares  |  Kaka’ako Pet Hospital

“We love our APP!! It makes us more efficient and you made it easy for my team to learn how to use it. And of course, we love all the updates and learning tools.”

Laura Tavares  |  Kaka’ako Pet Hospital

“V2P is a great app and their team’s solution-based service is legondary!”

Natalie Borgardt   |  Animal Care Clinic (CA)

Dedicated Support

Your “from-the-trenches” team has your back

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Our team of DVMs, CVPMs, and RVTs is here to help

With Vet2Pet, you’ll enjoy a team of veterinary professionals, including an onboarding specialist to get you started, and a dedicated in-house support team. App Academy subscribers will also have access to our team of experts, including Telemedicine Coach Crista Wallis, DVM; Social Media Coach Caitlin DeWilde, DVM; Loyalty Expert and Vet2Pet CEO Stacee Santi, DVM; as well as our team of app success coaches. You can also network with other Vet2Pet practices in our Vet2Pet All Access private Facebook group.

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“V2P is a great app and their team’s solution-based service is legendary!”

Natalie Borgardt   |  Animal Care Clinic (CA)

Smart ways to spread the word about your app's smart features

mobile app marketing material

Marketing tools to let your clients know about your app

You need to promote app downloads and increase adoption, and we’ve got your back! In addition to the digital marketing assets that can be found in App Academy, we have plenty of printed and digital marketing materials that are customized to your practice with your branding, available in our marketplace, including rack cards, stickers, parking lot flags, posters, buttons, window decals, and more.

Discover how the Vet2Pet communication platform will help achieve your practice goals

We play nicely with others!

The Vet2Pet client engagement platform integrates with the following third-party providers:

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