New Vet2Pet Feature Increases Veterinary Appointment Efficiency and Helps Teams Continue to Offer Curbside Services
Unlike anything offered by other communication platforms, Visit Tracker means veterinary parking lots can be turned into waiting rooms, elevating client and team experiences.
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DURANGO, COLORADO, September 9, 2021 — Vet2Pet, the only customizable, all-in-one client engagement and communication platform for veterinary practices, has released a unique new platform feature that will help veterinary teams efficiently provide curbside services as pet owners continue to demand these services, and as COVID-19 numbers rise in many areas.
Since being forced to offer curbside and virtual services in early 2020, businesses of all kinds have learned that consumers appreciate the convenience and flexibility of these services. With Vet2Pet’s new Visit Tracker feature, veterinary hospitals can continue to offer a hybrid of curbside and in-hospital appointments, giving pet owners what they want, and making life easier for veterinary teams.
“Veterinary hospitals have implemented new processes to allow for curbside care, but many of those processes haven’t been the most efficient for team members,” said Vet2Pet Director of Product Karyn Ekola, CVPM. “Visit Tracker offers a customizable way for individual practices to continue offering curbside services while also improving appointment efficiency and providing transparency so all team members can know the status of each pet during an appointment, and so waiting pet owners can be updated in real time as well.”
With Visit Tracker, clients can check in from their vehicle by scanning a QR code on the hospital’s parking lot signs, clicking the Check In / Pick Up option in the hospital’s app, or clicking the link to the check-in form, which can be delivered in an appointment confirmation message. The check-in form can be customized by the practice, so it best works for each hospital’s workflow.
When a client submits a completed form, the team is notified via desktop alerts and/or email notification, turning the hospital’s parking lot into a waiting room. A specific team member can be assigned to each visit, the status of the appointment can be updated and displayed for visibility to the entire team through the Vet2Pet dashboard, and updates can be sent to the pet owner through the hospital’s app.
“Visit Tracker lets pet owners customize their veterinary visit, elevating the client experience,” explained Ekola. “Whether a client wants a fully curbside appointment, or simply wants to pick up a prescription or food refill, Visit Tracker makes it easy for them to request the service when they arrive in the practice’s parking lot. It’s unlike any feature offered by other veterinary communication platforms.”
Visit Tracker can also be used for clients picking up or dropping off a pet for a procedure, for clients with cats or anxious pets who don’t do well waiting in the practice lobby, for clients who can’t easily come inside because of mobility issues, and much more.
Vet2Pet’s Visit Tracker feature is included as part of the All-In-One package, and is available as an add-on service for practices with Vet2Pet’s Starter package. For more information about Vet2Pet’s Visit Tracker feature, visit vet2pet.com/visittracker.
Vet2Pet Launches Client Engagement Platform and App for Equine Veterinary Practices
New product will improve workflow and efficiency, along with client experiences, for equine practices large and small
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DURANGO, COLORADO, May 12, 2021 — Vet2Pet, the only customizable, all-in-one client engagement and communication platform for veterinary practices, has announced the release of a new platform dedicated to equine practices. Equine hospitals of all sizes—from one-doctor, ambulatory practices to large, specialty equine centers—will benefit from the improved workflow and communication capabilities afforded by the technology.
The platform will be similar to Vet2Pet’s product for small animal practices, but will include features important to equine practitioners and their clients.
“As a horse owner myself, I’ve known for some time that I wanted to expand Vet2Pet’s offerings to include an equine-specific platform,” said Vet2Pet Founder and CEO Stacee Santi, DVM. “The features we’ve included will improve experiences for horse owners and really streamline workflows for equine practitioners.”
The equine platform includes a custom-branded practice app, with the practice’s name, logo or icon, and colors. Horse owners can search for their equine practice’s name in the Apple App or Google Play store and download the app for free. Using the app, clients can book appointments, exchange chat messages and documents (e.g., Coggins and health certificates), share photos and videos of their horses, pay invoices virtually, receive health service reminders, order medication and supplement refills, and participate in the practice’s loyalty program.
Equine practices can customize, manage, and control their Vet2Pet platform from an online dashboard, accessible anytime and any place with internet access. The Appointment Booking, Pharmacy Requests, and 2-Way Chat features reduce incoming and outgoing phone calls for the practice. When used to triage cases, the 2-Way Chat feature can save the veterinarian valuable time, and save horse owners money, by avoiding unnecessary house calls or appointments. After an appointment, the veterinarian can send the invoice through 2-Way Chat, and the client can safely and conveniently pay directly through the app using the Virtual Payment feature.
“As a company, our biggest goal is to make life easier for veterinary professionals. With this new product, equine practitioners can experience the same benefits their small animal counterparts have been experiencing for years,” explained Santi. “And horse owners will appreciate the conveniences of engaging with their veterinarian through an intuitive, easy-to-use app. It really makes the experience better for everyone.”
Vet2Pet’s equine platform is available to equine practices now. For more information about Vet2Pet’s client engagement and communication solution for equine practices, visit vet2pet.com/equine.
Vet2Pet Launches Automated Curbside Arrival Alerts
New service allows veterinary practices to receive automated alerts when clients arrive for curbside appointments—no phone call required
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DURANGO, COLORADO, February 23, 2021 – Vet2Pet, the customizable, all-in-one client engagement and communication platform for veterinary practices, has released a new service that will drastically reduce incoming phone calls from pet owners arriving for curbside appointments.
An add-on service for existing Vet2Pet clients, Curbside Arrival Alerts will simplify the curbside check-in process for veterinary team members and their clients, leading to improved pet owner and team member experiences at veterinary hospitals.
“Since COVID-19 forced veterinary teams to limit the number of clients in their hospitals and implement curbside appointments, they’ve been bombarded with incoming phone calls, which increases stress on the team and can lead to less-than-stellar client experiences,” said Vet2Pet Founder and CEO Stacee Santi, DVM. “With this new service, the curbside check-in process is greatly simplified—for both the practice and the client.”
With Vet2Pet’s Curbside Arrival Alerts, clients send a quick text to the practice when they arrive. That text initiates an automated process that ends with the veterinary team receiving a completed curbside arrival form letting them know which client is there, where they’re parked, the make and model of their vehicle, the reason for their visit, and more. The entire process is done without a phone call from the client or the practice.
When used in conjunction with the other features of the Vet2Pet platform, including 2-Way Chat, Virtual Payment, a robust Reminder and Appointment Management System, and many more, Curbside Arrival Alerts help veterinary practices provide exceptional client service and patient care, all while reducing stress and improving job satisfaction for the team.
“Veterinary team members have faced unprecedented challenges during this pandemic. They’ve had to create new processes and learn how to continue to serve their clients and patients in ways that keep everyone safe,” explained Santi. “As a company, our biggest goal has always been to make life easier for veterinary professionals. I’m proud of this new service because it does exactly that.”
Curbside Arrival Alerts are available as an add-on service to existing Vet2Pet clients, and the service is included in Vet2Pet’s all-in-one package. For more information about Vet2Pet’s custom, all-in-one client communication solution, visit vet2pet.com.
Veterinary Growth Partners Selects Vet2Pet as Its Preferred Client Engagement Platform Provider
VGP members will benefit from special pricing on the innovative platform
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DURANGO, COLORADO, October 21, 2020 – Vet2Pet, the only customizable, all-in-one client engagement platform for veterinary practices, has been selected by Veterinary Growth Partners (VGP) as its preferred client engagement platform and practice app. VGP, a group purchasing and management services organization, has more than 5,500 member hospitals that will benefit from the partnership.
VGP members will receive special pricing on the Vet2Pet platform, and those who are also Vetsource and VetSuccess clients will receive additional discounts.
“We are really excited to partner with an organization like VGP,” said Vet2Pet Founder and CEO Stacee Santi, DVM. “Our combined resources, which include CVPMs and hospital managers that can coach and help practices maximize their success with technology, makes this a really great pairing. It isn’t the technology, it’s what you do with the technology that will grow your business.”
The Vet2Pet platform includes a custom hospital app that allows veterinary practices to better engage with their clients, and care for their patients anytime, anywhere. Through the app, practices can exchange chats, photos, and videos with pet owners; safely and conveniently collect contactless payments; drive visits and compliance by rewarding clients with a customizable loyalty program; send reminders and appointment confirmations through app notifications, email, and SMS; receive prescription refill and appointment requests; and more.
“Vet2Pet will be a welcome addition to the broad array of innovative veterinary practices and cost-saving programs we offer our members,” said VGP President and Co-Founder Robert Sigman. “In today’s environment, Vet2Pet’s client communications expertise will especially assist our practice coaches, who pride themselves in having the complete veterinary toolbox of techniques and proven practices.”
VGP members who utilize Vet2Pet’s platform will also enjoy access to accredited continuing education, including RACE and CVPM credits, and first-class support from Vet2Pet’s dedicated team. For more information about Vet2Pet’s custom, all-in-one client engagement solution, visit vet2pet.com.
About Veterinary Growth Partners
Veterinary Growth Partners (VGP), a membership organization for innovative veterinary practices, is a Management Services Organization whose members are forward-thinking owners and managers of veterinary practices. Our preferred partners are industry leaders committed to investing resources to support hospitals, so they reach their full potential for profitability and efficiency. We work with and between our members and industry partners to ensure everyone succeeds together. For more information, visit vgpvet.com.
Vet2Pet, Gravity Payments Partner to Allow Contactless Payment of Veterinary Invoices
Veterinarians can now collect payments virtually through their hospital app, keeping pet owners and veterinary teams safe
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DURANGO, COLORADO, July 10, 2020 — Vet2Pet, the only customizable, all-in-one client engagement platform for veterinary practices, and Gravity Payments, the most trusted name in credit card processing, have partnered to bring virtual payments to veterinary hospitals in the U.S.
With veterinary hospitals seeking ways to provide the essential services pet owners need while maintaining safe social distancing practices and adhering to local regulations, many have been forced to ask for credit card numbers over the phone, send payment links, or risk the safety of their teams and clients by exchanging cash.
The partnership between Vet2Pet and Gravity Payments means that veterinary hospitals can now accept payment through their hospital app. This helps to keep clients and teams safe, allows practices to collect telemedicine fees in the same app they use for appointments, gives pet owners the ability to prepay for medication refills, helps clients feel more secure submitting payments through their hospital’s branded app, and saves practices money by decreasing what they pay in merchant fees.
“When COVID-19 hit us out of the blue, we knew that our customers were going to need technology solutions to continue taking care of clients and patients while minimizing staff interactions,” said Stacee Santi, DVM, Vet2Pet founder and CEO. “We evaluated ways we could help and began working night and day on two-way chat, video sharing, and virtual payment through the practice’s app. This solution will help veterinary teams more easily and safely do their jobs, and it will empower practices to compete with the likes of Amazon and Chewy.”
The Vet2Pet client engagement platform gives pet owners the ability to schedule appointments, communicate with the veterinary team through two-way chat, send and receive photos and asynchronous videos, receive reminders and notifications, request medication refills, review the practice, and earn rewards through the practice’s loyalty program—all through a customizable app branded to the hospital. And now, virtual payments can be collected through the same app, providing convenience and safety for both the pet owner and the veterinary team.
“Veterinarians provide an invaluable service to our communities by treating our beloved pets and animals,” said Dan Price, Gravity Payments’ CEO. “For years, Gravity’s dedicated Vet Team has prided itself on getting to know the unique needs of this industry, so we can better serve veterinarians and they can better serve their patients. We are thrilled to be partnering with Vet2Pet to allow veterinary teams a contactless payment option, so they can continue to offer care while keeping their clients and employees safe during this difficult time.”
For more information about Vet2Pet’s new Virtual Payment feature, visit vet2pet.com.
About Gravity Payments
For the past 16 years, Gravity Payments has been one of the most trusted names in credit card processing. During that time, the Gravity Vet Team has been working directly with the veterinary community to understand each veterinary clinic’s unique needs. Whether accepting payments in the clinic or out on the farm, our mission is to help independent business owners thrive by offering transparent and fair pricing, exceptional customer service, and a consultative approach that helps them compete. For more information, visit gravitypayments.com.
Vet2Pet Releases Largest Veterinary Loyalty Program Performance Study to Date
201 Practices Generated $100,011 Additional Annual Revenue on Average
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Durango, COLORADO, November 19, 2019—Vet2Pet has just released the findings of its 2019 Loyalty Program performance study, the most significant analysis ever conducted on the effects of a loyalty program in the veterinary industry.
Vet2Pet builds branded mobile apps that help veterinary practices connect with their clients and bond them to the practice, increasing practice revenue and retention. Their customer engagement platform has a loyalty program built right in, which veterinary practices can customize, but Vet2Pet recommends a specific program based on their experience with what performs best. The loyalty study was conducted comparing the performance of the recommended program (1 stamp for every $100 spent/invoice and 16 stamps = $100 credit towards future visit) for loyalty program members 12-months-post-enrollment vs 12-months-pre-enrollment. The data from 201 practices with 548,516 users was collected between April 2015 to August 2018. The analysis was conducted by VetSuccess, a firm specializing in the delivery of data-driven practice management solutions.
Key findings were:
- Rewarded clients visit 5 more times annually.
- Rewarded clients increase their spending by 26.6% or $729 more annually.
- The average annual revenue increase was $100,011, representing a 6.4 percent increase to total practice revenue. (Average revenue per participating practice was $1.562M).
Vet2Pet founder, Dr. Stacee Santi, said “the study statistically proves that with a loyalty program, a veterinary practice’s best clients have the ability to perform better and significantly boost overall practice revenue, by more than $100,000 on average. The loyalty program also drives a substantial increase in visits for top-performing clients. What’s even more exciting is that we are seeing strong indicators that the program has exponential impact on revenue in the second and third years.”
Crescenta Cañada Pet Hospital in La Crescenta, CA was one of the early adopters of the app and the loyalty program. Practice manager Jessica Speas CVPM said “nearly 90% of our app users are engaged with our loyalty program and in three years our practice revenue has grown by 64% per year on average. We couldn’t be happier! It changed the conversation with clients at the checkout desk. Instead of the client focusing on the $500 invoice, it was easy to redirect their attention to their loyalty program and all the stamps they were receiving.”
For the full report on the study visit https://vet2pet.com/annual-loyalty-program-report/.
Vet2Pet is the only customizable, all-in-one client engagement platform available in veterinary medicine. Designed and developed by veterinarians, for veterinarians, Vet2Pet helps veterinary teams build stronger relationships with their clients, implement more efficient systems, improve patient care, and grow revenue with innovation. Vet2Pet is statistically proven to increase client loyalty and frequency of visits, annual client spending, and practice revenue. Learn more at vet2pet.com.