Platforms  /  Small Animal 

Thoughtfully designed by veterinarians,
easily customized by you

Take a gander at the most comprehensive, customizable suite of client connection features available in vet med

Details matter. And, because we’re a team of veterinary professionals, we’ve thought of the details that matter to practice teams and their clients. The flexibility built into our features means you can customize your client connection platform and practice app for your unique needs, so you can create the team and client experiences you want.

Engage. Communicate. Serve. Remind. Delight.

At Vet2Pet, we’ve thought of it all.

The latest and greatest

(Well, all of our features are pretty great, but here’s what’s new)

Explore the features

Whatever your pain point, these features have you covered.

Engage your clients

Keep your practice top of mind, and make client interactions exciting and fun.

Communicate efficiently with your clients

Make client communication easy, efficient, and convenient for everyone.

veterinary client communication

Improve client experiences

Make it easy and convenient for your clients to do business with you.

Remind your clients

Control when and how you send health service reminders with Vet2Pet’s Reminder Management System.

Manage your reputation

You know your practice gets 5 stars, now everyone else will know, too.

Care for patients anytime, anywhere

Exceed your clients’ expectations by offering convenient virtual services.

Receive unparalleled training and support

Our team works hard to ensure your team is set up for success with your Vet2Pet platform.

Our features aren’t all that set Vet2Pet apart

Discover the power of the Vet2Pet platform

We play nicely with others!

The Vet2Pet client connection platform integrates with the following third-party providers:

Postcards

Drive compliance and revenue with Vet2Pet’s unique, eye-catching postcard health service reminders. These hilarious postcards include a simple message on the back that’s addressed to the patient, not the client, and they can be sent to remind clients of coming-due and past-due health services.

“We’ve received an overwhelmingly positive response to our new postcards from Vet2Pet. Clients who changed their email or phone number during COVID and fell through the cracks are receiving the postcards, and they’re coming back in. One of our clients even said she puts hers on the fridge for everyone to see!”

— Crista Wallis, DVM, Monticello Animal Hospital

2-Way Texting

When clients prefer text as their method of communication, your team can quickly and easily receive and send SMS text messages directly through your practice dashboard.

“2-Way Texting couldn’t have come at a better time! Our phones recently went down, and this feature saved us!”

— Stefanie Miller, Pend Orielle Veterinary Service

Email Messaging

A recent survey of 1,003 pet owners conducted by Vetsource revealed that 98% of pet owners want to hear from their veterinarian via email, but only 54% have received an email from their veterinarian in the past. With Vet2Pet’s Message Center, you can easily reach every client on any device through the Vet2Pet dashboard. Whether you want to send a quick message to one client or send an important announcement to all your clients (even those without the app!), your team can easily do it via email, text message, or push notification.

“I am so happy about the Email Messaging feature! We plan to use it to send our hospital’s quarterly newsletter, so now we can drop the other service we were using for the newsletter and reminders, which means we’ll save money! We’re so excited to switch completely over to Vet2Pet!”

— Tanika Koster, Creekside Animal Hospital

Post-Visit Surveys

Knowledge is power. Automatically send surveys to clients after their visits so you can stay on top of how your clients feel about their experiences at your hospital, and your team can stay on top of their game.

“My team is loving the Post-Visit Surveys! I copy and paste the survey responses to a Word document, and hang them in the break room weekly.”

— LaDawna Lawton, Karing Kreatures Veterinary Hospital

Visit Tracker

Consumers have become accustomed to curbside services, and, with Visit Tracker, your hospital can continue to offer the best of curbside and in-hospital experiences. This feature allows clients to conveniently check in from their car, request curbside services, and receive real-time updates about the status of their pet’s appointment.

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Custom Branding

Unlike other client communication platforms, your Vet2Pet app is branded to your hospital, so clients will search for your practice’s name in the App and Google Play stores, not the name of your technology company.

“We love that we were able to customize the app. Our brand is very important to us, and it’s well-known in our community. We were able to design the smartphone app icon using our own brand graphics, and name the app with our practice name. Vet2Pet is not cookie-cutter like most apps.”

— Jennifer Knudsen, Animal Clinic in Sussex

Loyalty Program

Drive visits, increase compliance, and make it fun to do business with you! This built-in, customizable rewards program allows you to reward clients for the actions you want them to take. 

BONUS: Clients using the loyalty program spent an average of 41% more than they spent before using the program!

“Nearly 90% of our app users are engaged with our loyalty program, and in three years our practice revenue has grown by 64% per year on average. We couldn’t be happier!”

— Jessica Speas, CVPM, Crescenta Cañada Pet Hospital

Pet Selfies

It’s simple: The Pet Selfies feature makes clients (and veterinary teams) happy! Everyone loves sharing photos of their pets. With this feature, your clients can share their pet photos with you, and your team can spread the happiness by sharing them on social.

“We have the pet selfie carousel playing on a big screen, and our clients always ask how their pet can be included. We tell them to download the app and send us a photo. It allows us to connect with them in a more meaningful way.”

— Dana Panduro, The Veterinary Hospital

2-Way Chat

For a pet owner, there’s nothing worse than waiting to hear from the veterinary hospital when their pet is there for a procedure. But when that sweet photo and message from your team—”Fido’s doing great after his neuter! He’ll be ready to go home after 4 p.m.!”—arrive through your practice’s app, your client’s mind is immediately put at ease. And, when they have questions about the incision site the next day—guess what? They can send your team a photo, video, and message, too.

“We have had multiple clients tell us that they love the chat feature. It’s truly a game changer!”

— LInda Pfughaupt, Southampton Veterinary Clinic

Notifications

Deliver the right messages to the right clients at the right times with these branded, one-way marketing and educational messages. 

  • “It’s the 1st of the month! Did you remember to give your pet’s heartworm preventive?”

     

  • “Happy holidays! Remember, our hospital will be closed on Friday this week. If you have an emergency, call ABC Emergency Vet at 123-456-7890!” 

The possibilities are endless.

“My favorite part of Vet2Pet is the push notifications. This feature saves a lot of time during a busy day when you’re trying to write emails and send them out to all the clients. The push notifications immediately get the information in the clients’ hands, and it also streamlines who you want to send it to, so you don’t have to go through your system and do it manually.”

— Nicole Burrus, Red Barn Veterinary Hospital

Appointment Management

Reduce phone calls and elevate the client experience by allowing pet owners to request, confirm, and cancel appointments directly through your app.

“The appointment request feature provides plenty of fields for the owner to specify when they’d like to come in, which makes scheduling much easier!”

— Emily Griffin, Shaffer Animal Hospital

Pharmacy Requests

Take your pharmacy back, increase revenue, and improve client experiences by allowing clients to order prescription refills when and how it’s convenient for them.

“The refills feature makes things so much easier for clients and staff. No need to call anyone—order as soon as you remember, regardless of the time of day. Just love it!”

— Trisha Rodney Merchant, Animal Hospital of Pensacola

Virtual Payment

Whether you’re providing virtual care through the 2-Way Chat feature, or you want an easy way to invoice and collect deposits and payments for hospitalized patients, curbside services, prescription refills, and more, Virtual Payment is a convenient and secure way to get paid.

“Virtual Payment has increased our efficiency, especially during surgery discharges. It has also increased security for our clients as they are no longer giving out their card info.”

— Sara Karasinski, Arrow Veterinary Clinic

2-Way Texting

Have clients who prefer to receive reminders via text message? We’ve got you covered. Send automated reminders directly from your practice dashboard to your clients’ smartphones.

“Our team loves Vet2Pet’s custom reminders. We are able to decide what reminders we want to send, as well as when and to whom we want to send them! Thanks to the reminders, we’re seeing an increase in compliance and return visits.”

— Lindsay Mamula, DVM, CVPM, CVFT, Owner, Veterinary Center of Parker

Notifications

The Notifications feature can be used to remind one client, a few clients, or a large group of clients at once about health services.

“My favorite part of Vet2Pet is the push notifications. This feature saves a lot of time during a busy day when you’re trying to write emails and send them out to all the clients. The push notifications immediately get the information in the clients’ hands, and it also streamlines who you want to send it to, so you don’t have to go through your system and do it manually.”

— Nicole Burrus, Red Barn Veterinary Hospital

Email Messaging

A recent survey of 1,003 pet owners conducted by Vetsource revealed that 63% of pet owners want to receive reminders from their veterinarian via email. Reinforce your health service reminders sent via postcard, SMS text, or app notification with a message in their inbox.

“I am so happy about the Email Messaging feature! We plan to use it to send our hospital’s quarterly newsletter, so now we can drop the other service we were using for the newsletter and reminders, which means we’ll save money! We’re so excited to switch completely over to Vet2Pet!”

— Tanika Koster, Creekside Animal Hospital

Online Reviews

Use your app to boost your online reputation. Clients can share their rating and comments about your service in the app, and you can choose to reward them with a loyalty stamp. Positive reviews are automatically pushed to the social platform of your choice.

“Just wanted to say how much we LOVE the review feature! We have been regularly getting 5-star reviews.”

— LaDawna Lawton, Karing for Kreatures Veterinary Clinic

2-Way Chat

The 2-Way Chat feature elevates the client experience and can be customized to suit your practice’s workflow and preferences. Chats can be initiated by the practice or the client, and, since chat messages, photos, videos, and documents can be exchanged, your team can use the feature to triage cases.

“The chat feature is awesome. I love that we have so much control over our settings—it isn’t just a cookie-cutter, take-it-or-leave-it app!”

— Terri Barton, Seminole Trail Animal Hospital

Virtual Payment

Triage cases using 2-Way Chat, and then send an invoice for your virtual service through Virtual Payment and get paid quickly, conveniently, and securely.

“Virtual Payment has increased our efficiency, especially during surgery discharges. It has also increased security for our clients as they are no longer giving out their card info.”

— Sara Karasinski, Arrow Veterinary Clinic

Dedicated Support

Our team of veterinary professionals understands practice life, and we’re here to ensure your Vet2Pet platform is everything you need it to be for your practice. From day one, you’ll enjoy support from your dedicated success coach, and you’ll have access to Vet2Pet’s team of DVM advisors on telemedicine, social media, and loyalty.

“Vet2Pet immediately intrigued me because of their dedication to be ahead of all technology trends, and their understanding of the needs of a modern, fast-paced clinic. When so many of Vet2Pet’s staff have worked in clinics themselves, you know they have your unique needs and pain points in mind! In my experience, it’s rare to have a business relationship, company rep, or consulting relationship that’s this beneficial, knowledgeable, caring, and just plain fun. I couldn’t imagine partnering with any other company!”

— Meagan Melliere, Riverstone Animal Hospital

App Academy

Master your app with this powerful online tool that will guide your entire team to success. With fun training modules for the team to do together, and individual modules for veterinarians, practice managers, nurses, and receptionists, plus prizes for each team member who completes their module, you’ll have team buy-in in no time.

“I’ve done a lot of online training for different platforms, and they’ve never been as engaging as Vet2Pet’s App Academy. They make it SO easy to learn.”

— Ashley Winton, Paws & Claws Veterinary Hospital

Hey! Where you goin’ meow?

Are you trying to leave without signing up for a demo first? Yep, the cat’s out of the bag… OK, how about we throw in this free reusable cat shopping bag? Use code #CATSOUTOFTHEBAG when you sign up, and that bag is yours after your demo.

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