By Stacee Santi, DVM People—pet owners included—almost always take the path of least resistance. Unfortunately, pet owners often see refilling medications at the veterinary practice as time-consuming and tedious. With busy schedules and poor planning, pet owners need a refill process that sets them up […]
By Stacee Santi, DVM I remember being introduced to the concept of forward booking in the early 2000’s at a veterinary conference. The idea was to be like the dentist, and rebook the client’s annual (or semiannual) wellness visit during checkout. This idea originated from […]
By Crista Wallis, DVM Veterinary teams are feeling more overwhelmed than ever before, and there is nothing more frustrating for a pet owner than not being able to see their veterinarian when their pet needs them. How can we improve patient care without exhausting our […]
By Caitlin DeWilde, DVM When you’re spending the time, energy, and, in some cases, money, to send emails to your clients, you want to ensure they’re reaching their target inboxes and building your client relationships. One of the biggest reasons these efforts might fall short […]
By Brad Jonesberg My client service reps hated me. OK, I’m exaggerating a little. But when my former veterinary practice started seeing a dramatic uptick in no-call/no-show appointments, our only recourse was to call every single scheduled client to remind them of their upcoming appointments. […]
By Stacee Santi, DVM When you type “veterinary technician” or “veterinarian” into the search bar on Indeed’s website, tons of job listings stare back at you. As you skim through them, you notice they all begin to sound the same after a while. Such key […]
By Caitlin DeWilde, DVM Asking for feedback isn’t something that comes naturally to many of us. In fact, it can be downright terrifying. But, if you’re able to overcome that fear and ask for feedback, you can learn some invaluable lessons. The same is true […]
By Stacee Santi, DVM With today’s hiring market, veterinarians can afford to be picky about the jobs they take. They have the ability to job-shop, and compare benefits, schedule flexibility, and practice culture of possible employers. If you are looking to hire a veterinarian—or several—providing […]
By Brad Jonesberg What slow season? We used to be able to count on those winter and early spring months to hire, retrain, take vacations, etc. Now that it’s “summer-busy” all year round, it’s imperative to start planning for the warmer months as early as […]
By Mandy Billinger How many veterinary practices are within 25 miles of yours? As your competition grows, so does your need to stand apart and show pet owners why your practice is the best option for them. But, where do you start? Here are a […]
691 CR 233, Suite B7
Durango, Colorado 81301
