Connect. Communicate. Reward. Retain.
Being the founder and CEO of an all-girl technology company, and spending most of my life managing in veterinary medicine for over 20 years, where […]
In 2010, the economy was starting to decline in Colorado and as the managing veterinarian of a 3-doctor practice with 15 employees, I had some […]
You are likely always striving to improve client communication, but did you know it can be quite simple? As a long-time veterinary technician and manager […]
You are likely rewarding your clients for good behavior, but are you rewarding your staff? As an RVT and long-time manager in the veterinary industry, […]
Your clients’ experience with your brand begins the moment they find your website or call you on the phone. It continues until they pull out […]
As human beings, we naturally take the path of least resistance (I like to call that being efficient!). We are also naturally resistant to taking […]
My husband and I recently took our kids for a weekend trip to The Great Wolf Lodge in Colorado Springs, Colorado. It was our first […]
The answer is no. Recently my classmate and colleague, Dr. Ben Hufnagel had to come by my house to evaluate our acutely lame horse. (For […]
Email has become one of the primary methods of communicating information to veterinary clients, and can be the foundation of a successful businesses marketing strategy. […]
Loyalty programs are all the talk these days. You don’t have to look very far to find a business with a loyalty program. Coffee shops […]
691 CR 233, Suite B7
Durango, Colorado 81301