By Stacee Santi, DVM As businesses try to cope with the resurgence of COVID cases, many veterinary practices are, once again, implementing a curbside-service approach. As Maya Angelou says, “When you know better, you do better,” and practices can use this as an opportunity to […]
By Karyn Ekola, CVPM Picture this: It’s 8:30 a.m. on a Tuesday. Your veterinary practice team is busy checking patients in for procedures, answering emails, and calling clients who left voicemails overnight. The phone is ringing off the hook with clients trying to get their […]
By Stacee Santi, DVM So, you’ve invested in a mobile app for your veterinary practice, and you want as many clients as possible to use it. But how do you encourage pet owners to download your app? Before we get into the how, let’s talk […]
By Karyn Ekola, CVPM At the end of each year, the entire Vet2Pet team gathers to share department updates about everything accomplished during the year. Sitting back and reflecting on all of our hard work—and seeing what that hard work led to—gives everyone on the […]
By Crista Wallis, DVM VetSuccess data on this year’s emerging veterinary trends reaffirms the realities we are facing every day as veterinary professionals—too much to do, not enough staff, and practices that are busier than ever. On the surface, these findings aren’t surprising, but as […]
By Stacee Santi, DVM Suddenly it seems that veterinary appointment no-shows have escalated to an all-time high. The reasons for no-shows can be vast, but it doesn’t change the fact that when a scheduled client no-calls/no-shows (NCNS) during a busy day at your practice, the […]
By Sarah Rumple I’ve heard them say that vet med is brokenI don’t know if they’re right or wrongThey say the stress is too muchThe pay is too low, and the hours are too long But I see a profession full of people who careThey’re […]
By Danielle Grimley When I quit my first job in veterinary medicine, I thought I would never enter the field again. The environment I walked away from had the same characteristic taglines that we hear too often: “toxic culture,” “underappreciation of staff,” “overworked,” “no potential […]
By Danielle Grimley Hearing the term “chief culture officer” might make you feel like you’re at Google headquarters, not a veterinary hospital. But don’t brush off this new concept. It’s a modern solution to an age-old problem that affects industries around the world: How the […]
By Karyn Ekola, CVPM With the nationwide veterinary staffing shortage, it’s a fierce competition to snag a warm body, much less top talent. It’s a job-seeker’s market, and they can afford to be choosy when searching for a new veterinary practice to help them grow. […]
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