The Vet2Pet Difference
Built for veterinary teams by veterinary pros, Vet2Pet’s intuitive and comprehensive platform includes a custom-branded hospital app and an impressive suite of features designed to simplify your team’s tasks, delight and engage your clients, and transform the way veterinary professionals and pet owners think about caring for pets.
We get you
- Your app includes your practice logo and colors to match your brand.
- Clients can add appointments to their calendar from appointment requests.
- Your practice can easily change your hours of operation listed in your app.
- Your practice can customize the drop-down service and doctor preference menus in your app for appointment requests.
- Your practice can allow clients to cancel appointments through the app, regardless of booking method, with a cut-off of 24-hours prior to the appointment.
- Our Post-Visit Surveys can be deployed automatically or manually, based on your practice’s needs. And, they include the Net Promoter Score question, so your practice can establish an NPS.
- Your practice can automatically send push notifications when refills are ready for pick-up.
- Clients can engage with your practice by sharing “Pet Selfies,” and those selfies can be placed in your selfie slideshow and shared on your social media platforms for community building.
- App users can customize their home screen, and can choose to display only their pet’s selfies, or all selfies that have been submitted to your practice.
- Our Loyalty Program is customizable and backed by years of analytics data to show what a successful loyalty program looks like.
- When a 2-Way Chat begins, the client’s past-due services are displayed in your practice dashboard for quick reference.
- Clients can reply back to text health service reminder messages.
Get real results with Vet2Pet
REVENUE*
SPENDING**
PRACTICE REVENUE**
TIME SAVED DAILY*
Get more done in less time. Attract new team members with your innovative, out-of-the-box thinking and the technology that goes with it. Make it easy for clients to do business with you, and for your team to provide exceptional client experiences. Make it home for dinner on time.
*Average results among Vet2Pet practices.
**Results from a 2018–2021 study of 497 practices and 517,000 clients enrolled in the loyalty program.
How do Vet2Pet’s customers really feel?
A business’ NPS reveals customer satisfaction and loyalty based on the customers’ likelihood to recommend the business itself, or its products and services, to others.
- 0–19: Good
- 20–29: Favorable
- 50–69: Excellent
- 70–100: World class
In 2020, Vet2Pet’s NPS was 78!
(Compare that to Amazon at 62, Apple at 65, and Starbucks at 77!)
